Returns, Refunds & Complaints Policy
Florist West Norwood: Returns, Refunds & Complaints
At Florist West Norwood, we are dedicated to delivering exquisite, fresh flowers across West Norwood and surrounding areas. As a trusted local florist serving both households and businesses, we pride ourselves on our quality guarantee and customer care. Please read our comprehensive policy on returns, refunds, and complaints to understand how we ensure your satisfaction with every floral delivery.
Our Fresh Flowers Guarantee
Your satisfaction is our top priority. We guarantee that every bouquet and arrangement will arrive looking fresh and beautiful. Our team hand-selects flowers daily to ensure that your order delights from the moment it reaches your door. If your order does not arrive in pristine, fresh condition, rest assured we are here to help.
Damaged-on-Arrival Policy
In the rare event that your flowers or arrangements are damaged upon arrival, please notify us as soon as possible. We kindly request that you do so within 24 hours of receipt, along with a brief description and photographic evidence of the issue. Prompt reporting helps us resolve concerns swiftly and maintain our high standards.
Flower Freshness Window
Florist West Norwood guarantees the freshness of our flowers for a minimum of five days after delivery, provided they are cared for according to the included instructions. If you encounter any issues with the longevity or quality of your flowers within this period, please reach out to us. Our quality guarantee covers wilting, browning, or any other visible deterioration that is not the result of neglect or external conditions.
Refunds and Replacement Options
Should your flowers arrive damaged or fail to meet our freshness promise, we offer a choice of:
- A full replacement bouquet delivered as soon as possible
- A partial or full refund, depending on the extent of the issue
The appropriate remedy will be discussed with you based on the details of your order and the nature of the issue. Our aim is always to make things right and ensure you are pleased with your experience.
How to Make a Complaint
We value your feedback and are committed to continual improvement. If you wish to raise a complaint about your flowers or service received, please follow these steps:
- Contact our team with your order details and a clear description of the issue.
- Include any relevant images to assist our review process.
- Our customer service team will investigate and respond as quickly as possible—usually within one working day.
- We will work with you to reach a satisfactory resolution, which may include a replacement or refund.
Your trust is important to us. We take all complaints seriously and use your input to uphold our reputation as West Norwood’s reliable florist.
Trusted Local Florist Serving West Norwood
Florist West Norwood is proud to serve the local community with integrity and care. Our commitment to quality and customer satisfaction sets us apart, ensuring you can order with confidence for all occasions. Thank you for choosing us as your preferred florist in West Norwood.
