Welcome to Florist West Norwood's Online Flower Delivery service. These Terms & Conditions govern the use of our e-commerce platform for all customers purchasing products from our website, including those located in West Norwood and neighbouring areas. By placing an order with Florist West Norwood, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. Should you have any queries, please refer to the sections below for further clarification.
These Terms & Conditions apply to all online transactions and orders placed for flower delivery within West Norwood and its surrounding areas. This includes private individuals, businesses, and institutions using our website for the selection, purchase, and delivery of floral products and related items. By accessing our website or making a purchase, you confirm acceptance of these Terms.
Product Selection: Browse our curated selection of bouquets, arrangements, and floral gifts designed for every occasion. Each product listed carries a full description, size options, and price. Please ensure you check all product details before adding items to your basket.
Order Placement: To place an order for flower delivery in West Norwood, add your chosen items to your shopping basket and proceed to the checkout. You will be prompted to provide the delivery address, recipient details, any personalised messages, and your preferred delivery date.
Order Confirmation: Once you have completed the online checkout process, you will receive an order confirmation onscreen and a confirmation email to the address you provided. This confirmation serves as our acceptance of your order and the formation of a contract between you and Florist West Norwood, subject to the availability of products and successful payment authorisation.
Adjustments & Amendments: Should you wish to make changes to your order, please contact us immediately after placing your order. While we will do our utmost to accommodate amendments, changes are subject to the preparation status of your order and may not be possible if the order is already being processed or dispatched.
All products are subject to availability. In the event that certain flowers or items are unavailable, we reserve the right to substitute with products of similar style and equal or greater value. Any significant substitutions will be made with due consideration to your original request and the occasion for delivery. We aim to inform you as soon as possible if a significant substitution is necessary.
Delivery Area: We offer flower delivery throughout West Norwood and adjacent districts as indicated on our website. It is your responsibility to ensure that the delivery address provided lies within our delivery zone.
Delivery Dates & Times: You may request a preferred delivery date when placing your order. While we endeavour to meet all delivery requests, specific times cannot be guaranteed, especially during peak periods such as Mother’s Day, Valentine’s Day, and public holidays.
Delivery Completion: Deliveries are considered completed upon arrival at the provided address. If the recipient is not available, we will attempt to deliver to a neighbour, leave in a safe place, or follow instructions specified at the time of order. We accept no liability for deliveries that cannot be completed due to incorrect information, inaccessibility, or absence of the recipient without prior instructions.
Accepted Payment Methods: Payment for all flower delivery orders in West Norwood must be made in full at the time of ordering via the secure payment options on our website. We accept most major credit and debit cards as indicated at checkout. All payments are processed in GBP (£).
Payment Security: Our site uses industry standard encryption technology to protect your information. Your payment details are not retained beyond the processing of the transaction.
Order Validation: If your payment cannot be processed or is declined, your order will not be accepted, and no contract will exist between you and Florist West Norwood until payment has been successfully received.
Customer Initiated Cancellations: You may cancel your order for a full refund up to 24 hours before the scheduled delivery date. To cancel, please notify us as soon as possible quoting your order number. For same-day or next-day deliveries, cancellations may not be possible due to the perishable nature of flowers and the speed at which orders are processed.
Amendments: Requests to change delivery details or product selection will be accommodated subject to preparation status. Amendments cannot be guaranteed if your order has already been processed or dispatched. Please contact us promptly with any changes.
Florist West Norwood Initiated Cancellations: In rare circumstances beyond our control (such as supply shortages or adverse weather), we reserve the right to cancel your order. In such cases, you will be contacted promptly, and a full refund will be issued using your original payment method.
Quality Promise: We take great pride in the quality and freshness of our floral products. Should you be dissatisfied with your order due to quality or service issues, please contact us within 24 hours of delivery. Evidence of any problem (including photographs) may be required to support your claim.
Refunds: Where appropriate, refunds will be processed to your original payment method as soon as possible, and usually within 7 working days from agreement. Refunds may be partial or full depending on the circumstances. Please note that refunds are not usually available for issues reported outside 24 hours after delivery or for problems arising from incorrect information provided by the customer.
Pricing: All prices for our flower delivery West Norwood services are clearly displayed on the website and include VAT where applicable. Delivery charges are clearly stated before order confirmation. Prices and promotions may be subject to change without notice; however, any changes will not affect orders already placed and confirmed.
Promotional Offers: From time to time, Florist West Norwood may offer promotional codes or special offers. These are subject to their own terms and can only be used per stated guidelines. Misuse of promotional codes may result in cancellation of the order.
By placing an order on our website, you confirm that:
Limitation of Liability: Florist West Norwood is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or delivery of products, except where required by law. While we endeavour to deliver all products in perfect condition and on time, we shall not be liable for delays or failures caused by circumstances beyond our reasonable control (including but not limited to extreme weather, supply chain disruptions, strikes, or public health emergencies).
Product Variances: As flowers are natural products, variations in colour, size, and shape may occur. Any substitutions made as a result of availability will be of equal or greater value. These factors are not grounds for claim unless the product delivered is materially different from what was ordered.
Incorrect Deliveries: Should there be a mistake in processing or delivering your order, please notify us promptly so we can rectify the issue. Compensation and refunds are at our discretion and evaluated on a case-by-case basis.
All content on the Florist West Norwood website, including images, logos, text, and designs, is the property of Florist West Norwood or its licensors. Any commercial use, reproduction, or distribution of our intellectual property without prior written permission is strictly prohibited.
Your privacy is important to us. All personal information provided during the ordering process is used solely for fulfilling your order and for our legitimate business purposes. We comply with the Data Protection Act 2018 and relevant UK GDPR requirements. For further information, please consult our full Privacy Policy.
These Terms & Conditions, and any disputes arising from use of our website or services, are governed by the laws of England and Wales. Any disputes which cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist West Norwood reserves the right to update, modify, or replace these Terms & Conditions at any time and without prior notice. The latest version will always be available on our website. Your continued use of our website signifies your acceptance of any revised terms.
If you have any questions about these Terms & Conditions regarding online flower delivery in West Norwood or surrounding areas, or require assistance with your order, please reach out to our customer service team using the contact form provided on our website. We endeavour to respond to all queries in a timely and helpful manner.
Note: These Terms & Conditions apply to all customers situated in West Norwood and neighbouring areas who are using the florist's online delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Norwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
